Lucky Courier and Cargo Service is seeking a reliable, detail-oriented, and hardworking Assistant Branch Manager to support daily logistics operations at our Trackon Courier franchisee branch. In this role, you will handle back-office computer tasks, assist with physical parcel management, resolve customer complaints, and ensure smooth day-to-day operations.
Key Responsibilities
Computer & Administrative Tasks: Generate invoices and customer bills, maintain daily operations and sales data sheets, and perform routine data entry.
Parcel Management & Operations: Assist with parcel/courier bookings, monitor and update real-time parcel tracking status, and aid in the physical loading and unloading of shipments during peak operational hours.
Customer Support & Complaint Resolution: Address customer inquiries, track delayed or lost shipments, and resolve complaints promptly to ensure high customer satisfaction.
Branch Assistance:
Support overall branch workflow and coordinate with delivery personnel to maintain on-time service.
Requirements & Skills
Basic to intermediate computer proficiency (MS Excel, Word, and basic billing/tracking software).
Strong communication and problem-solving skills to manage customer complaints effectively.
Previous experience in logistics, courier services, or office administration is a plus, but motivated freshers are welcome to apply.
How to Apply
Interested candidates can send their resume to our whatsapp +