Customer Service Executive – CCU RL (Email & Chat Support)
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Company: Kotak Mahindra Bank
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Employment Type: Full-Time | Direct Payroll
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About the Role
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Kotak Mahindra Bank is hiring Customer Service Executives to handle customer queries through Email and Chat Support . The role involves providing accurate information, resolving customer concerns, and ensuring a smooth customer experience.
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Key Responsibilities
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- Handle customer queries through email and chat.
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- Resolve customer issues professionally and within timelines.
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- Provide information related to retail banking products and services.
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- Maintain high customer service standards.
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- Follow company policies and process guidelines.
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- Ensure accurate and timely responses to customers.
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Eligibility
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- Education: Graduation mandatory (Any Stream)
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- Experience: Experienced candidates preferred
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- Communication: Valuable written and verbal English communication
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- CTC: Up to ₹4.50 LPA, based on interview performance
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Working Schedule
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- Shift: Rotational day shifts between 7:00 AM–8:00 PM
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- Shift Duration: 9 hours including breaks
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- Weekly Off: 8 rotational week-offs per month
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- Must be flexible to work on weekends and public holidays as per business requirements.
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Contact More details (Call /WhatsApp)
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HR Dhanashri - (phone hidden)
📌 Customer Service Representative (Thane)
🏢 Kotak Mahindra Bank
📍 Thane
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