Role

GM – OSS & Tools (Transport NMS/EMS)

Function / Department

SNOC/OSS & Tools

Location

Pune

Job Purpose

Seeking a visionary and technical leader for the role of General Manager (GM) – Infrastructure Operations. This internal leadership position oversees our end-to-end data center operations, hybrid cloud architecture, and open-source data platforms.

You will bridge strategic engineering with 24/7 operational excellence to scale enterprise infrastructure across different SNOC Applications while ensuring strict adherence to global compliance, data privacy, and telecom quality standards.

Key Result

Areas/Accountabilities
- ​Infrastructure & Domain Leadership: Direct enterprise data center operations across network, compute, and multi-tier storage architectures servicing business-critical application domains.
- Enterprise Service Solution & Operations: Manage the physical infrastructure and platform layers backing Order Service Management (OSM) and platforms.
- Network Integration (Ni7):



Govern infrastructure support for highly integrated Network Integrator (Ni7) architectures, focusing on complex connectivity, routing, and automated network mapping.
- Platform handling: Oversee containerized environments utilizing Red Hat OpenShift Container Platform (RHOCP) and Container Storage Interfaces (CSI).
- Multi-Cluster Management: Govern multi-cluster deployments, application lifecycles, and seamless workload migrations across environments.
- Governance, Risk & Compliance (GRC): Lead infrastructure compliance audits and maintain certifications for ISO/IEC 20000 (IT Service Management), ISO/IEC 27001 (Information Security), and TL 9000 (Telecom Quality Management Systems).
- Enforce robust network access controls, identity management, and automated zero-trust security policies. Safeguard Personally Identifiable Information (PII) and Sensitive Personal Information (SPI) across all storage, compute, and cloud layers.
- Database & Backup Governance: Ensure high avai

📌 GM - OSS & Tools (India)
🏢 VIL
📍 India