At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. At X-Ray Technology, we manufacture components and devices used across a range of sectors from healthcare to high-volume manufacturing in any situation where exceptional magnification and image quality are essential.

ROLE PROFILE

Business / Location:

Oxford Instruments, Plasma Technology, India

Role:

Customer Service Engineer

Direct Reports:

None

Primary Purpose:

Support PT’s customers in India on new tool installs, upgrade, warranty support and billable service, and based in Bengaluru / Delhi.

Key Responsibilities:
- Current tools install and commissioning: follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.
- Upgrades: follow upgrade SOPs to install and commissioning upgrades.
- Warranty Support: maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.




- Billable Service: carrier out billable service and training on out of warranty tools.

Typical Performance Measures:
- Meet targeted numbers of new tool installs within a certain period of time and spec..
- Meet targeted numbers of billable upgrades and PMs within spec..
- Meet good customer satisfaction on warranty support.
- Follow up the reporting and documentation requirements for every service activity.
- Stocks and materials RMA assistance.

Person Specification – Essential requirements unless stated

Education / Qualifications
- A relevant engineering degree. EE or ME engineering preferred.
- Significant hardware experience on semiconductor equipment.

Professional Skills/ Abilities
- Able to look up electrical drawings.
- Familiar with Vacuum and RF components operating mechanism and theory.
- Logical thinking on tool issues troubleshooting.
- Prefer the work experience with either Ion Beam (Depositi

📌 Customer Support Engineer (Mumbai)
🏢 Oxford Instruments
📍 Mumbai