Company Description

About Sopra Steria

Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and creative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.

The world is how we shape it.

Job Description

Key Responsibilities and Skills Required:

• ServiceNow Solution Consulting- Lead ServiceNow discovery workshops with business stakeholders, architects, product owners, business analysts, compliance teams, and technical teams.
• Requirement Gathering and Discovery Workshops:



Understand business objectives, pain points, operational processes, and regulatory requirements, and translate them into scalable ServiceNow solutions.
• Functional and Technical Design: Own functional and technical solution design for ServiceNow CSM, ITSM, integrations, automation, Service Portal, UI Builder, Workspace, and scoped applications.
• Fit-Gap Analysis: Perform fit-gap analysis between business requirements and ServiceNow out-of-the-box capabilities, especially across CSM, ITSM, workflows, portals, workspaces, and integrations.
• Business Process Mapping: Convert business requirements into user stories, acceptance criteria, solution designs, development tasks, and test scenarios.
• ServiceNow Best Practice Advisory: Provide ServiceNow best-practice recommendations with focus on upgrade-safe configuration, maintainability, platform governance, and long-term scalability.
• Platform Governance and Upgrade-

📌 ServiceNow Consultant Lead Product Analyst (Noida)
🏢 Sopra Steria
📍 Noida