Key Responsibilities:

* Dealer Issue Resolution: Act as the central point of contact for dealers,
addressing their queries, grievances, and operational challenges effectively
and within defined SLAs.
* Cross-Functional Collaboration: Work closely with internal
departments—including Sales, Service, Logistics, Finance, and Spare Parts—to
expedite resolutions for dealer issues.
* Relationship Management: Build and maintain strong, trust-based
relationships with dealer principals, general managers, and service managers.
* Process Tracking & Reporting: Track dealer complaints, identify recurring
bottlenecks, and provide regular reports to management with recommendations for
process improvements.
* Order & Allocation Support: Assist dealers with vehicle/spare parts
ordering, tracking shipments, and resolving billing or credit notes
discrepancies with the finance team.
* Policy Compliance: Ensure dealers adhere to OEM guidelines, policies, and




standard operating procedures while advocating for their legitimate needs
internally.

Ideal Candidate:

* Experience: 2 to 5 years of experience in Dealer Support, Dealer
Development, or Customer Service operations within a 2-wheeler or 4-wheeler OEM
(mandatory).
* Industry Knowledge: Thorough understanding of automotive OEM ecosystem,
dealership operations, inventory management, and warranty claims processes.
* Communication Skills: Exceptional verbal and written communication skills
with the ability to influence and negotiate across different teams.
* Problem-Solving: Robust analytical skills with a proactive approach to
troubleshooting complex issues.
* Tech Savvy: Proficiency in CRM software (like Salesforce or SAP), MS Excel,
and dealer management systems (DMS).

📌 Dealer Support Executive (Bengaluru)
🏢 Response
📍 Bengaluru