Reporting to: Credit Control Manager

Working hours: UK Shift

Job Responsibilities:

* Monitor customer accounts and identify overdue invoices.
* Send email reminders and monthly statements to customers in line with
company procedures.
* Follow up on overdue payments (primarily by email, occasionally by phone).
* Resolve straightforward customer queries relating to invoices or payments.
* Organise and maintain the shared mailbox, escalating complex matters to
Credit Controllers.
* Work with internal teams (Sales, Customer Service, Finance) to gather
information required to resolve issues.
* Update customer accounts with notes, payment information, and status
changes.
* Keep digital records accurate and up to date.
* Assist with daily payment allocation and simple data entry tasks.
* Prepare basic reports or summaries when requested.
* Support the team with general admin tasks during busy periods.

Qualifications & Capabilities:





* 1 year of work experience with a relevant Bachelors degree or recent
2025-2026 pass outs.
* Strong written communication skills, ability to compose clear,
professional emails.
* Confident, polite customer service approach
* Ability to manage a high volume of tasks, multitask effectively and stay
organised.
* Competent in Outlook and basic Excel functions.
* Good attention to detail and accuracy.
* Reliable, proactive, and able to follow processes consistently.
* Positive, can‑do attitude and willingness to learn.
* Able to adapt to repetitive tasks and fast‑changing workloads.
* Team player who collaborates effectively and seeks guidance when needed.
* Quick to pick up current systems and processes.

Previous office-based experience in a customer‑facing team is desirable but
not essential.

📌 Credit Control Administrator (Pune)
🏢 Finance
📍 Pune