Job Title: Assistant Manager – Software Support Department: Software Support Location: Gurgaon Experience: 4–6 years in project management, with strong client handling and team management exposure

About the Role

We're looking for an Assistant Manager in our Software Support practice to own the day-to-day operational engine of our software support function. This is a high-visibility role for someone who thinks like a project manager — someone who brings structure, ownership, and momentum to every client request that comes through the door.

You'll be the person ensuring nothing falls through the cracks: tickets get closed, SLAs are met, and every commitment we make to a client is tracked and delivered. You'll represent BCI to our customers on a day-to-day basis, making this a role built on trust, accountability, and follow-through.

This position sits at the intersection of operations, client relationship management, and team leadership — ideal for someone who enjoys owning outcomes end-to-end rather than just executing tasks.

What You'll Do





Own Support Operations Like a Project
- Manage the full lifecycle of client support tickets and requests — assigning ownership, tracking timelines, and driving every request to closure.
- Monitor and safeguard SLA commitments across all active clients, proactively identifying and resolving risks before they become breaches.

Lead Client Governance & Relationships
- Plan and coordinate regular client governance calls, ensuring the right stakeholders, agendas, and follow-ups are in place.
- Build solid day-to-day relationships with internal and client stakeholders, acting as a dependable point of contact for operational matters.
- Stay closely aligned with each client's service plan and requirements, ensuring delivery matches what's been committed.

Manage and Grow a Team
- Mentor a team handling client support request, balancing workloads and driving performance.
- Build a culture of accountability and ownership within the te

📌 Assistant Manager (Gurugram)
🏢 Bar Code India
📍 Gurugram