Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Location: India
Level: P3
Timezone: 1st shift (local time)

As a Senior Operations Reliability Engineer with a specialization in Network Operations, you will play a key role in maintaining the reliability, stability, and performance of enterprise network services while contributing to the broader reliability operations function. You will support incident detection, troubleshooting, and remediation across multiple infrastructure domains, with a focus on LAN/WAN, SD-WAN, wireless, VPN, cloud connectivity, and site connectivity.





In addition to your network expertise, you will assist in improving monitoring accuracy, reducing alert noise, and enhancing the quality of operational data used across observability and AIOps platforms. You will participate in automation and AI-readiness efforts by documenting repeated issues, validating automated workflows, and providing operational insights that support engineered fixes and emerging self-healing capabilities.

This role blends advanced incident management with event correlation, automated remediation validation, and the application of network-specific knowledge to improve stability and reduce operational noise. You will collaborate across IT to enhance detection accuracy and contribute to long-term automation, observability, and AI-driven reliability initiatives supporting our global workforce.

Responsibilities:
General Reliability Operations
- Resolve network and infrastr

📌 Senior Operations Reliability Engineer (Chennai)
🏢 Genesys Telecom Labs India
📍 Chennai