Description
- PRINCIPAL ACCOUNTABILITIES

Accountabilities
Major Activities
- Provide Level 1&2 production support for Oracle E-Business Suite (R12.2.10) with help of vendor partner
- Service Level Agreements (SLAs) for support issues.
- Perform incident analysis, troubleshooting, root cause analysis (RCA), and permanent issue resolution.
- Manage service requests, incidents, problems, and change requests through ITSM tools.
- Support Month-end, Quarter-end, and Year-end financial closing activities.
- Coordinate production deployments and post-production verification.
- Ensure minimal business disruption during planned and unplanned outages
- Act as the primary IT contact for Oracle EBS users.
- Understand business requirements and provide timely functional and technical support.
- Troubleshoot user issues and resolve application problems within SLA timelines.
- Conduct regular follow-ups with business users until complete resolution.
- Maintain high user satisfaction through proactive communication.
- Provide application guidance, knowledge sharing, and end-user training.




- Support onboarding of recent users and business process adoption.
- Have knowledge on PL sequel data queries, query to identify technical issues.
- Prepare functional test scenarios and perform unit testing.
- Support testing for
- System Integration Testing (SIT)
- User Acceptance Testing (UAT)
- Regression Testing
- Coordinate defect resolution with business users and implementation partners.
- Validate fixes before production deployment.
- Create, modify, disable, and reactivate Oracle user access.
- Create and maintain responsibilities, menus, request groups, profile options, and role assignments.
- Assign and revoke responsibilities based on approved access requests.
- Ensure Segregation of Duties (SoD) compliance and least-privilege access.
- Support employee onboarding, transfers, and separation activities.
- Perform periodic user access reviews.
- Remove inactive or unauthorized access.
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📌 Assistant Manager (Mumbai)
🏢 Apraava
📍 Mumbai