Job Summary

We
are seeking a detail-oriented and proactive Customer Support
Executive to manage customer interactions, coordinate
internal processes, and ensure smooth operational workflow. The
ideal candidate will play a key role in maintaining customer
satisfaction, handling documentation, and supporting billing and
dispatch activities.

Requirements
Key Roles and Responsibilities

Ø Handle customer
inquiries through phone, email, and online platforms in a
professional and timely manner

Ø Understand customer
requirements and prepare accurate quotations accordingly

Ø Coordinate with the
calibration/technical team for job scheduling and track status
updates

Ø Maintain proper
documentation and update customer records regularly

Ø Conduct regular
follow-ups with customers regarding quotations, job progress, and
service completion

Ø Prepare invoices based
on completed job activities with accuracy

Ø Support dispatch
operations to ensure timely delivery of services/products

Ø Ensure clear
communication between customers and internal teams

Skills

Ø Robust




communication skills (verbal and written)

Ø Good
organizational and multitasking abilities

Ø Attention to detail in
documentation and invoicing

Ø Basic knowledge of
MS Office (Excel, Word, Email handling)

Ø Ability to coordinate
with multiple teams effectively

Ø Customer-focused
mindset with problem-solving skills

Preferred Qualification

Ø Bachelor’s
degree in Business Administration or related field
Ø Prior
experience in customer support, operations, or
coordination roles are an advantage

Benefits
Ø Skill Development: Structured
training and certification programs to enhance technical expertise.
Ø Career Growth: Continuous
learning and advancement opportunities in a supportive work environment.

Ø Positive Work Culture: Friendly,
team-oriented environment that values initiative, integrity, and innovation.

Ø PF & ESI

Ø Employee Recognition Program

Ø Attendance Bonus

Ø Performance based yearly once In

📌 Customer Support Executive (Chennai)
🏢 R AND D INSTRUMENT SERVICES
📍 Chennai