Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and productive customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

About the Role:
We are looking for a highly motivated Lead Software Engineer (Backend) to design and build scalable and high-performance backend services that power mission-critical applications. You will play a key role in designing distributed systems,



driving engineering excellence, mentoring team members, and delivering reliable software at scale.
The ideal candidate is passionate about backend architecture, enjoys solving complex distributed systems challenges, and has strong hands-on expertise in Java and modern backend technologies.
What You’ll Do
- Design, develop, and maintain highly available, scalable backend services and distributed systems.
- Architect and implement RESTful APIs and microservices that are secure, performant, and reliable.
- Drive technical design discussions and influence architectural decisions across teams.
- Build resilient systems capable of handling large-scale traffic and data volumes.
- Develop solutions leveraging MongoDB, Kafka, Redis, and related backend technologies.
- Debug and resolve complex production issues across distributed environments.
- Improve system reliability, observability, performance

📌 Lead Software Engineer (Gurugram)
🏢 Sprinklr
📍 Gurugram