Signify is amid the design, build and deployment of a global greenfield S/4HANA solution. To support the deployment and ensure stable operations and continuous optimization, we are establishing a global application maintenance organization. The SAP S4HANA Service Cloud Functional Engineer is responsible for operational support in S/4 HANA deployments and supporting and optimizing SAP Service Cloud solutions in a post go-live application maintenance environment. Collaborates within a global team and works closely with business stakeholders, partners and cross-functional teams to ensure stable, compliant and efficient service management processes. The role focuses on functional support, issue resolution, system stability and operational effectiveness. Key Areas of Responsibility Support Service Business Process Owners, key users and project teams in maintaining SAP Service Cloud solutions aligned to the global template and deploying the global S/4 HANA implementation on a local level.
Provide functional support across core Service Cloud processes including Service Requests, Tickets, Registered Products, Service Contracts, Warranties, Knowledge Base, Case Management and Customer Service Operations. Provide end-to-end functional support in an AMS environment including incident management, service requests, defect resolution and root cause analysis in line with agreed service levels. Conduct impact analysis and testing to support quality delivery of changes and enhancements. Support Service Cloud processes with solid integration across SAP S/4HANA, SAP ECC, Customer Master, Sales, Service, Installed Base and other integrated business applications. Monitor system performance, operational issues and user feedback to ensure stable and efficient day-to-day service operations. Support business-critical service operations ensuring continuity and timely issue resolution. Provide user support, funct