At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching recent heights in Hyderabad.

Join us as we create something extraordinary together.

Job Overview:
We are seeking a Senior IVR Quality Engineer to lead quality assurance efforts for our enterprise IVR and contact center platforms. This role will focus on ensuring the reliability, performance, and customer experience of voice applications and integrations across platforms such as NICE CXone, Microsoft Dynamics 365, Nexidia, and Hammer (Empirix). The ideal candidate will have deep experience in automated and manual testing of IVR systems, strong analytical skills, and a passion for delivering high-quality customer interactions.



You’ll work closely with product and engineering teams to understand features, develop and automate test cases, improve product quality and shorten release time from dev to production.

Responsibilities:
- Design, develop, and execute test strategies for IVR and contact center applications.
- Lead end-to-end testing efforts across platforms including NICE CXone, MS Dynamics 365, Nexidia, and Hammer
- Collaborate with development, product, and operations teams to define quality standards and ensure test coverage.
- Utilize Hammer Test System for load, regression, and functional testing of IVR flows and telephony infrastructure.
- Validate CRM integrations and workflows within Microsoft Dynamics 365.
- Develop automated test scripts using tools such as Selenium, Postman, JMeter, or similar.
- Monitor and report on test results, defects, and performance metrics.
- Mentor junior QE engineers and contribute to continous imp

📌 Senior IVR Quality Engineer (Hyderabad)
🏢 GCC India
📍 Hyderabad