Title: Junior Customer Service Representative / Junior Video Surveillance Executive
Shift Timings : 5:00 AM to 2:00 PM IST / 11:00 PM to 08:00 AM / 09:00 PM to 06:00 AM
( Early Morning Shifts ) / ( Late Night Shifts ) / ( Flexible Shifts - ( 06:00 AM to 11:00 PM ) ( Any 9 hours shift can be allotted )) /( ( 06:00 PM to 08:00 AM ) ( Any 9 Hours Shift can be allotted ))
HR Number - (phone hidden) / (phone hidden)
We are looking for highly focused individuals with basic computer proficiency to join our team as Remote Surveillance Customer Service Representatives.
This role is ideal for those who can remain attentive for extended periods, process information quickly, and communicate effectively.
The position involves monitoring security systems, handling alarms from various portals, reviewing footage for verification, and coordinating with law enforcement when required.
This is an excellent chance to work in one of the fastest-growing industries globally.
If you have a keen eye for detail, the ability to work under pressure, and a willingness to adapt to new technologies,
this role is perfect for you.
Gamers are welcome - if you excel at maintaining concentration and reacting swiftly, you’ll fit right in
Key Responsibilities include but are not limited to
2. Video Review & Verification Review recorded footage to verify incidents and identify any unauthorized activity. Compare current incidents with past recordings to detect patterns or recurring threats. Maintain accurate records of reviewed footage, noting timestamps and key details.
4. Technical & System Management Operate various surveillance software and tools efficiently. Use Microsoft Word and Excel to document and organize reports. Troubleshoot minor technical issues related to system connectivity or alerts. Follow operational procedures for handling security threats and system errors.
5. Team Collaboration & Continuous Learning Work closely with team members to ensure seamless coordination during shift