The team works on building highly scalable, secure, reliable, enterprise grade SaaS contact center software applications with a Build, Test, Deploy, Maintain, Own mindset, using Microservices based architecture and AWS services.

Talkdesk solution supports millions of real time interactions on a scalable data platform across Voice and Digital Channels, offers several NLP and AI capabilities and provides actionable insights to administrators, agents and supervisors.

Responsibilities:
- Design, implement, test and maintain SaaS services and features hosted on AWS, ensuring they are completed on time, and meet quality and five 9’s reliability standards.
- Work in a modern agile software engineering workplace (with source code control, dev/stage/prod release cycle, extensive automated testing, and continuous deployment).
- Manage your work through the use of Github, Jira, and Talkdesk systems.
- Have end to end ownership of microservices, adhere to safe deployment practices, and operate with a DevOps mindset.
- Implement microservices with Security, Reliability,



Telemetry as first principles, avoid technical debt.
- Implement automated unit, API and functional tests in a CI/CD environment.
- Work closely with cross-functional teams, including Product Management, Principal Engineers, SRE, Platform to ensure that all aspects of design and implementation are aligned.
- Actively participate in backlog grooming, design and code reviews.
- Identify and prioritize technical debt.
- Own reliability for your services and participate in on-call rotation. Resolve production incidents 24x7. Apply learnings from RCAs.
- Conduct research and stay up-to-date with industry trends and emerging technologies, making recommendations for their adoption as appropriate.
- Ensure that all engineering work is completed in compliance with industry regulations and standards.

Qualifications:
- Bachelor's or Master’s degree in Computer Science or a related field.
- 2-4 year of experience archit

📌 Software Engineer II (Bengaluru)
🏢 Talkdesk
📍 Bengaluru