Assistant Manager – Service Controls (Fire & Security Services)
Job Purpose
The Assistant Manager - Service Controls is responsible for overseeing service operations, compliance, controls, and performance management within Fire & Security Services. The role ensures adherence to safety standards, contractual SLAs, regulatory requirements, and operational governance while driving service excellence and continuous improvement.
Key Responsibilities
Service Operations & Controls
- Monitor and enforce service control processes across fire and security maintenance operations.
- Ensure compliance with service delivery standards, contractual obligations, and company policies.
- Track preventive and corrective maintenance schedules for fire alarm, firefighting, access control, CCTV, intrusion detection, and related systems.
- Conduct regular audits to identify service gaps and implement corrective actions.

Compliance & Risk Management
- Ensure compliance with fire safety regulations, statutory requirements, and customer-specific standards.
- Monitor adherence to EHS (Setting,



Health & Safety) policies and procedures.
- Manage risk assessments and implement mitigation plans for operational and service-related risks.
- Support internal and external audits and ensure closure of audit findings.

Performance Management
- Monitor SLAs, KPIs, response times, and service quality metrics.
- Analyze service performance data and prepare management reports.
- Identify trends, recurring issues, and opportunities for operational improvements.
- Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.

Customer & Stakeholder Management
- Act as a key point of contact for customers regarding service governance and performance.
- Conduct service review meetings with customers and internal stakeholders.
- Collaborate with Service Managers, Operations Teams, and Technical Teams to drive service excellence.

Team Leadership
- Support and guide service coordi

📌 Assistant Manager-Service (Pune)
🏢 Johnson Controls
📍 Pune