Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description

Position: Team Lead

Wipro Band: B1

Voice/ Non-Voice: Non voice 50% Voice 50%

Shift: 24*7

Qualification: Graduate

Experience: 3-6 years overall

Experience Breakup: 4-6 years of overall experience with 1-2 yrs. mandatory experience as a people manager & in collections.

Essential Hiring Skills:

Leadership & Team Management. Collections & Recovery Expertise. Voice & Chat Operations Knowledge.



Performance Management & Coaching. Data Analysis & Reporting. Customer Escalation Handling. Communication & Negotiation Skills. Problem Solving & Decision Making. Excel & MIS Proficiency, Compliance & Process Governance. Stakeholder Management. Continuous Improvement Mindset

Valuable to have Hiring Skills:

Experience in upselling/cross-selling within collections/care or consumer

Trainable Skills:

1. Experience in Customer Service preferably in Collections Domain

2. Responsible for administrative aspects including reporting

3. Superior communication (oral, written), presentation, and interpersonal skills

4. Demonstrate ability to develop and implement process enhancements including technology and performance

5. Ability to plan, prioritize, organize and communicate with client

6. Proficiency in Call center applications, Work-force management applications, Quality tools and technologies, and other related Call Centre

📌 Team Lead (Pune)
🏢 Wipro
📍 Pune