At Capgemini Engineering, the world leader in engineering services, we bring
together a global team of engineers, scientists, and architects to help the
world’s most cutting-edge companies unleash their potential. From autonomous cars
to life-saving robots, our digital and software technology experts think outside
the box as they provide unique R&D; and engineering services across all
industries. Join us for a career full of opportunities. Where you can make a
difference. Where no two days are the same.

JOB DESCRIPTION

Service Managers covers the management of ongoing services to clients, ensuring
that the service to the clients meets contractual requirements and service level
agreements. Service Managers are also responsible for agreeing on service
improvements together with the client, based on service delivery realization and
deviation.

JOB DESCRIPTION - GRADE SPECIFIC

Service Delivery Lead Contribute to the management of day to day in scope
services to ensure they perform to contractual targets SLAs andoror KPIs. You




are gaining a thorough understanding of the clients business and can identify
areas for service improvement and value add where appropriate. SDM help identify
areas where quality checks are not in place, and raise recommendations for get
well plans. SDM construct trend analysis, root cause analysis and other
requested reports.

Capgemini is a global business and technology transformation partner, helping
organizations to accelerate their dual transition to a digital and sustainable
world, while creating tangible impact for enterprises and society. It is a
responsible and diverse group of 340,000 team members in more than 50 countries.
With its strong over 55-year heritage, Capgemini is trusted by its clients to
unlock the value of technology to address the entire breadth of their business
needs. It delivers end-to-end services and solutions leveraging strengths from
strategy and design to engineering, all fueled by its market leading
capabilities i

📌 SAP Engagement Manager-SDM (Bengaluru)
🏢 Capgemini
📍 Bengaluru