Opportunity Overview:

The Intake Specialist role is a key position supporting US healthcare operations
by ensuring accurate and timely processing of patient and provider requests. In
this role, you will support healthcare providers, internal clinical teams, and
operations teams by collecting, reviewing, and processing information required
for healthcare services and prior authorization workflows.

As an Intake Specialist, you will manage healthcare requests received through
multiple channels including phone, email, fax, and online platforms. You will be
responsible for gathering required documentation, validating information,
updating systems accurately, and ensuring requests are processed within defined
turnaround times.

This role requires strong communication skills, attention to detail,
problem-solving ability, and the ability to work effectively in a fast-paced
healthcare operations setting.

What you’ll do:

Provider/Customer Calling Support (Inbound & Outbound)

* Handle inbound and outbound calls with US healthcare providers and
stakeholders.




* Process incoming healthcare requests received from US providers through Calls
, fax, email, and electronic systems.
* Review medical documentation for completeness and accuracy.
* Validate required information needed for prior authorization and clinical
review.
* Enter and update patient, provider, and request details accurately in
healthcare systems.
* Identify missing information and coordinate with appropriate teams/providers
for resolution.
* Maintain high standards of accuracy, quality, and productivity.
* Follow HIPAA guidelines and maintain confidentiality of patient information.
* Support process improvements and operational initiatives.
* Provide professional and timely support while addressing provider questions
and requests.
* Document all interactions accurately in internal systems.
* Provide first-level resolution whenever possible.
* Escalate complex issues to appropriate teams.
* Maintain a custome

📌 Intake Specialist Voice (Hyderabad)
🏢 Cohere Health
📍 Hyderabad