Opportunity overview

The Learning & Development Specialist will work in support of the UM Service
Operations Team at Cohere Health who conduct reviews and decision Prior
Authorization requests for a patient’s medical insurance. You will implement
training processes to improve staff performance and onboard new hire employees
to the Cohere Operations teams, You will provide support to all functions within
the Training & Quality department. With a solid foundation in Training, you are
expected to be flexible and nimble in your role to manage short- and long-term
projects as well as dealing with day-to-day tasks.

What you’ll do:

* Facilitate training for the New Hire onboarding and continuous improvement of
the Service Operations Staff
* Work with onshore teams to Develop and maintain Training materials
* Perform Quality Audit checks as required
* Coach team members for improvement
* Provide reporting on performance and key areas of Training Performance to Sr
Leadership
* Lead and facilitate training programs for current-hire onboarding and ongoing
development,



ensuring Service Operations staff are fully prepared to meet
performance, quality, and compliance expectations
* Design, develop, and continuously refine training materials, job aids, and
workflow documentation to support new products, process changes, and
organizational initiatives
* Conduct judgment-based quality audits across operational workflows, applying
clinical and operational standards to evaluate accuracy, compliance, and
readiness
* Provide targeted coaching and performance improvement guidance, using audit
findings and behavioral insights to elevate competency, accuracy, and
decision-making across teams
* Analyze training and quality data to identify trends, performance gaps, and
opportunities, synthesizing insights into clear recommendations for senior
leadership
* Build and deliver regular reporting on training outcomes, competency
progression, audit results, and operational readiness, shaping leader

📌 Sr. Intake Trainer (Hyderabad)
🏢 Cohere Health
📍 Hyderabad