Experienced HPLC Specialist with solid expertise in advanced technical troubleshooting, escalation management, remote issue resolution, and customer support excellence. Skilled in collaborating with cross-functional teams, guiding field engineers, and delivering rapid solutions to complex technical issues while ensuring high customer satisfaction and world-class service standards.
Responsibilities
- Manage complex technical escalations and customer issues.
- Delivere advanced remote troubleshooting and support.
- Collaborate with cross-functional and field service teams.
- Ensure quick resolution of critical customer problems.
- Improve customer satisfaction through effective communication.
- Provide expert guidance to service engineers.
- Reduce downtime through efficient issue resolution.
- Supporte knowledge sharing and technical training.
- Maintaine high service and support standards.
- Handle multiple priority cases effectively.
Qualifications
1 Bachelor or Masters in Electronics / Instrumentation / Chemistry
2 3+ years of work experience in Analytical instrumentation & customer support.
3 Knowledge & working experience with Waters Empower Software & LC/MS Products preferred.
Company Description
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges in
📌 Expert Center Professional I (Bengaluru)
🏢 waters
📍 Bengaluru
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