Description
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
As an AI Engineer III, you will be a hands-on builder contributing to the development of production agentic AI systems that operate on real financial data and serve real customers.
You will work alongside experienced engineers, product managers, and designers to design, build,



and ship AI-powered features, while learning how to operate within a regulated, customer-facing environment. This role offers solid mentorship and opportunities to grow your technical depth in LLMs, agentic systems, and production AI engineering.
This is not a research-only role. You will write production code, contribute to system design discussions, and help operate what you build after launch, with support and guidance from more senior engineers.

Responsibilities
- Develop and implement AI and Agentic AI solutions that enhance customer engagement, sales effectiveness, and operational efficiency across enterprise CRM platforms.
- Build intelligent workflows using Large Language Models (LLMs), enterprise data, and tool integrations to automate customer and business processes.
- Develop production-ready GenAI applications, including Retrieval-Augmented Generation (RAG), prompt engineering

📌 AI Engineer III (Gurugram)
🏢 American Express
📍 Gurugram