Join us as our Colleague Services India Lead
- In this pivotal role, you'll lead the end-to-end delivery of Colleague Services across India and the Rest of World (RoW), shaping how colleagues experience support at every stage of their working life
- You'll provide strategic and operational leadership across onboarding, reward, in-life, offboarding and people relations, driving efficiency, innovation and a strong service culture
- It's a great chance to build a scalable capability for future growth, influence at executive level, and develop high-performing teams across geographically dispersed locations
- We're offering this role at Director level

What you'll do

As a Colleague Services Lead, you’ll shape and execute the India Colleague Services strategy, translating business priorities, transformation objectives and People plans into colleague-first experiences. You'll oversee the effective operations of the India Colleague Services shared services model , ensuring seamless, compliant and consistent delivery throughout the employee lifecycle.





You'll also drive operational excellence through process optimisation, automation, data-led insights and continuous improvement, using technology and analytics to deliver measurable gains in performance, efficiency and colleague outcomes.

In addition to this, you'll be:
- Leading and developing high-performing, multidisciplinary teams, building capability, succession pipelines and a culture of service excellence
- Overseeing India-based Payroll services, ensuring consistent delivery, governance, controls and strong colleague outcomes
- Defining, monitoring and continuously improving SLAs, performance measures, colleague satisfaction and operational controls
- Representing India Colleague Services at senior leadership forums, providing clear insight on performance, risks, costs and opportunities
- Ensuring a strong control environment and compliance with corporate governance policy, legal and regulatory requirements, inc

📌 Colleague Services India Lead, Director (Bengaluru)
🏢 NatWest Group
📍 Bengaluru