Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

EDUCATION
Degree in communications, business, or equivalent work experience equally preferable
CERTIFICATION
WORK EXPERIENCE
⦁ Demonstrable experience in Call Center, Client Service, Client Experience, Client Success,



or Client Relations related roles within a financial services or other highly regulated environment
⦁ Working knowledge of financial products and compliance regulations
⦁ Proven experience guiding and influencing clients and stakeholders
FUNCTIONAL SKILLS
⦁ Solid experience with Call Center technologies (Avaya, Cisco), vendor tools (Salesforce), and applications
⦁ Skilled in the implementation of successful contact center services solutions in the financial sector
⦁ Working knowledge of Quality Assurance and Privacy practices, rules, and regulations (CCPA, CPRA), preferred
⦁ Strong background in client experience, service, and the overall client journey/lifecycle; proven ability to effectively translate that passion into action
⦁ Familiar with call center and client service metrics
⦁ Solid sense of urgency and attention to detail
⦁ Fully proficient with Microsoft Office applications, including (but not limited to) Word, Excel, and PowerP

📌 Sr Analyst (Bengaluru)
🏢 Mitsubishi UFJ Financial Group
📍 Bengaluru