Job Description Summary
Manages order-related activities for assigned B2B customers, ensuring timely and accurate order processing, effective customer communication, and compliance with global and local operational processes.

Job Description
Position Purpose:
Manages order-related activities for assigned B2B customers, ensuring timely and accurate order processing, effective customer communication, and compliance with global and local operational processes.

Your key Responsibilities:
Your key responsibilities include but not limited to:
- Manage customer service activities for assigned customers, including forecasting, order management, complaint handling, and dunning, in line with internal standards and customer-specific requirements
- Ensure timely and accurate processing of customer orders using the relevant systems and tools
- Monitor the order-to-cash process for assigned customers to support operational continuity and compliance
- Maintain proactive and solution-oriented communication with assigned customers, ensuring timely responses to inquiries




- Coordinate with Commercial Directors, supplying sites, and other internal functions to support smooth execution of customer orders and related activities
- Support visibility of customer priorities within the organization and help ensure internal stakeholders understand account-specific requirements and business relevance
- Report technical complaints and transport deviations within defined timelines and according to established processes
- Prepare for and participate in S&OP; meetings, providing relevant order, forecast, and customer information
- Contribute to continuous improvement of Sales Operations processes and service delivery
- Ensure compliance with applicable operational, quality, and control requirements across all activities

What you will bring to the role:
Essential Requirements:
- 2 years of experience in sales operations, supply chain, order management, project coordination, or related functions,

📌 Associate - Sales Operations (Hyderabad)
🏢 Sandoz
📍 Hyderabad