- Job Purpose
- Own the post-implementation governance of operational transformation within Air India’s Mission Management - validating that SOPs, processes, and frameworks designed by the Ops Transformation function are actually being executed correctly on the ground.
- Operate as a direct report to the Ops Transformation Lead, taking workstream direction and priorities from the Ops Transformation Lead and feeding structured execution evidence back into the transformation cycle.
- Bridge the gap between transformation design and operational reality - reviewing live operations, identifying execution gaps, and feeding structured observations back into the improvement loop.
- Work closely with tactical teams - OCC controllers, dispatchers, ground coordinators and other departments - to assess day-to-day operational compliance against defined SOPs and performance standards.
- Ensure Air India’s Mission Management operates as designed - and where it does not, raise structured findings with evidence, root cause, and recommended corrective action to the Ops Transformation Lead.




- Key Accountabilities

Execution Review & Operational Discipline
- Conduct structured reviews of live Mission Management and all operational departments to assess whether SOPs, processes, and standards are being applied as designed, identifying gaps between intent and execution.
- Review shift-level operational decisions within OCC, escalation patterns, and coordination behaviours to identify where process discipline is breaking down and why.
- Assess the practical usability of SOPs on the ground - flagging where documentation is unclear, inaccessible, or misaligned with operating conditions, and feeding back to the SOP governance owner.
- Maintain a structured execution gap tracker - logging findings, severity, affected processes, and recommended actions - updated on a defined review cycle.

Transformation Cycle Inputs
- Translate execution observations into structured improvement inputs for the

📌 Performance Governance (Gurugram)
🏢 Air India
📍 Gurugram