Drive collections processes
Responsibilities
Key Areas of Responsibility and Roles:
Responsible for all collections activities on 1 or more portfolios of customers. Activities include establishing and maintaining contact with customers (may include travel) concerning open invoices, looking at payment trends and history, timely escalation and/or resolution of disputes and timely escalation of collection issues to the business
Responsible for the accurate cash receipts forecast on the assigned portfolio(s) on a monthly basis
Responsible for ensuring collection and forecast metrics are achieved on the assigned portfolio(s)
Analysis of financial information and/or any other relevant information of assigned customers in order to assess credit risk and make necessary recommendations to the business
Build relationships with relevant business partners to ensure a smooth cooperation between the Credit department and the business(es) that own the assigned portfolios
Adds value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios
Responsible for Unapplied Cash resolution and prevention
Prepare reports and attend cash calls with Business
Drive dispute resolution and ensure resolved disputes are cleared on a timely manner.
Participate on Continuous Improvement process by contributing to improvement ideas monthly while using RPS Techniques (5Why, Fishbone, Gembas)
Build Customer Rapport and effectively manage Past Dues via calls to customers and other communication channels (Email, Sales Force, Portal)
Manages a portfolio of Customer Segment A & B (with focus on digital based on regional specifics: Direct Debit, ACH, EDI, SDI, E-Commerce, Credit Cards)
Qualifications
Education and Qualifications:
Experience in finance, accounting, collections or any other Accounts Receivables department
Experience required:
2 or more years of directly related experience, preferably in credit/collections
Skilled Skills and Knowledge:
Requi