- Job Purpose
- OT Specialist will lead Air India’s end-to-end Operations Transformation mandate - turning reactive operations into a proactive, continuously improving system aligned to the 5-star ambition.
- Support the OPEX transformation portfolio across OTP, turnaround, disruption recovery, and SOP governance, with measurable outcomes.
- Support governance drive forums (OEC- Operations Excellence Committee, MC- Management Committee, CXC- Customer Experience Committee) so decisions convert into binding operational change.
- Translate CXO-level intent into on-ground execution with AOD, Engineering, Network Planning, Analytics, PGC, D&T; and other stakeholders.
- Represent Ops Transformation in leadership and CXO reviews with explicit insight and credible forward plans.
- Key Accountabilities

Functional & Strategic Responsibilities
- Define and maintain the Ops transformation roadmap across quick wins and structural fixes.
- Diagnose operational failures early using data, findings and cross-functional inputs.
- Own delivery governance - milestones, accountability,



risk escalation and outcome reporting.
- Lead flagship initiatives: HCC revamp, OCC modernisation, PTS adherence, delay-code integrity, etc.
- Drive measurable OTP gains (A0/A15, D0 / D15, domestic and international).
- Build cost-of-disruption visibility and reduce avoidable IROPS cost.
- Close every initiative with a defined operating model, SOP and governance mechanism to Air India document standards.

Leadership & Project Management
- Support OEC, CXC and MC inputs with structured, decision-ready material and closed-loop action tracking.
- Align AOD, Engineering, Network Planning, Crew, D&T;, Flight Ops, or any other function; resolve process gaps and escalate constructively.
- Provide Mission Management Head / OPEX Head with timely, transparent updates on progress and emerging risks to enable proactive decision‑making.
- Work in collaboration with Ops Transformation Lead and Manager – Performance Governa

📌 Ops Transformation Specialist (Gurugram)
🏢 Air India
📍 Gurugram