The primary role of the Tech Support Engineer is to provide application and operational support for the OneOps platform, ensuring a seamless user experience across delivery teams. This role involves managing and resolving user support requests in a timely manner, maintaining platform reliability, and supporting day-to-day operations. The engineer will handle content updates across the platform, support data refresh activities, and collaborate with product and engineering teams to address issues and implement fixes. The role also includes monitoring system performance, adhering to governance standards, and contributing to continuous improvement of support processes to ensure a reliable and scalable platform experience.
Responsibilities
Principal Responsibilities
User Support Execution
Manage and resolve user support requests by providing timely, accurate, and effective solutions to issues raised across the platform.
Issue Troubleshooting
Diagnose, troubleshoot, and resolve application, data, and platform-related issues to ensure minimal disruption to users.
Platform Content Management




Perform updates to platform content, configurations, and data elements to ensure accuracy and alignment with business requirements.
Roles & responsibilities
Data Support & Validation
Support data refresh activities, validate data accuracy, and identify discrepancies to maintain data integrity across modules.
System Monitoring
Monitor platform performance, availability, and key indicators to proactively identify and address potential issues.
Engineering Coordination
Collaborate with development and engineering teams to escalate, track, and resolve complex technical issues.
Incident Tracking & Documentation
Maintain accurate records of incidents, service requests, and resolutions using defined tracking tools and processes.
SLA & Governance Compliance
Ensure all support activities adhere to defined SLAs, governance standards, and operational procedures.
Process Improvement Contribution
Ident

📌 Consultant (Bengaluru)
🏢 KPMG Global Services
📍 Bengaluru