- Provide Level 1 technical support for desktops, laptops, printers, and peripheral devices.
- Install, configure, and maintain operating systems including Windows and Mac and basic support for Linux systems.
- Install and maintain productivity applications and collaboration tools.
- Troubleshoot hardware, software, network connectivity, VPN, and email-related issues.
- Assist users with account access, password resets, and user account support.
- Support employee onboarding and offboarding including device setup and access provisioning.
- Maintain IT asset inventory and update asset management records.
- Assist in endpoint management activities such as system updates, patch management, and device monitoring.
- Perform antivirus monitoring and basic security checks on endpoints.
- Provide basic troubleshooting for LAN, Wi-Fi, and VPN connectivity issues.
- Maintain IT documentation and update support records through ticketing or issue tracking systems.
- Coordinate with internal IT teams or external vendors for issue escalation when required.




- Assist with vendor coordination for IT procurement including hardware purchases and software license tracking.

Requirements

Required Skills and Qualifications

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.

• Basic knowledge of computer hardware, operating systems, and troubleshooting techniques.

• Familiarity with office productivity suites, email platforms, and collaboration tools.

• Basic understanding of networking concepts such as IP addressing, DNS, DHCP, and Wi-Fi connectivity.

• Basic understanding of VPN connectivity and remote access troubleshooting.

• Good communication and problem-solving skills.

• Ability to manage multiple support requests and prioritize tasks.

Preferred Skills (Positive to Have)

• Exposure to user account management and directory services.

• Familiarity with endpoint management platforms or device management tools.

• Understanding of basic

📌 Junior IT Support Engineer (Bengaluru)
🏢 Crossbow
📍 Bengaluru