Description
The Analyst, KYC Operations Quality Assurance (QA) is part of the Global Merchant Operations team within the Global Merchant & Network Services (GMNS) business unit. The Global Merchant Operations team partners across the business to enable trusted and frictionless merchant experiences by delivering resilient, compliant, and productive operational processes that safeguard our network, reduce operational and financial crimes risk, and power-sustainable growth.
The Analyst will deliver independent, risk-based Quality Assurance across KYC Operations and KYC programs by executing assurance reviews, identifying control weaknesses, analyzing quality trends, and supporting continuous improvement to ensure compliance with regulatory requirements, internal policies and operational standards.

Responsibilities
The Analyst, KYC Operations - Quality Assurance will be responsible for:
- Executing independent, risk-based Quality Assurance reviews and sampling activities across KYC Operations, assessing CDD, ADD and pre-EDD processes for compliance with regulatory requirements,



internal policies, procedures and control standards.
- Reviewing customer due diligence, risk assessments and supporting documentation to ensure decisions are appropriately evidenced and that Enhanced Due Diligence (EDD) has been triggered where required.
- Documenting QA outcomes, identifying defects, control gaps, process weaknesses and regulatory risks, and escalating findings in accordance with established governance procedures.
- Analysing QA results and operational data to identify trends, emerging risks, root causes and opportunities to strengthen controls and improve quality outcomes.
- Preparing QA reporting, dashboards and management information to support governance, operational oversight and informed decision-making.
- Supporting remediation activities by tracking findings, validating corrective actions and confirming the effective resolution of quality issues.
- Partnering with Globa

📌 Analyst-Risk Management (Gurugram)
🏢 American Express
📍 Gurugram