Description
You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As an Infrastructure Engineer III at JPMorgan Chase within the Enterprise Technology Retail & Corporate Network Services team, you will utilize robust knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
Job responsibilities
- Executes conventional approaches to build or break down technical problems
- Drives the daily activities supporting the standard capacity process applications
- Considers upstream/downstream data and systems or technical implications
- Adds to team culture of diversity, opportunity, inclusion, and respect
- Provide technical network support to retail branches during the warranty support period following network upgrades
- Collaborate with branch staff and leadership to understand and resolve technology issues post-upgrade, delivering empathetic, high-quality customer support throughout the process
- Generate and distribute regular reports to key stakeholders on the progress and status of network upgrade projects
- Ensure the accuracy and quality of updates to support tools by identifying and correcting inconsistencies or errors
- Contribute to continuous improvement by adhering to best practices and introducing innovative approaches to program and project management
- Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency a