Job Description Summary

The Lead SRE will assist with ongoing maintenance and support of a hosted application platform, assist with and/or lead projects related to the support of the application setting, and interface with internal and external customers to troubleshoot connectivity and performance issues. The Lead SRE is also responsible to assist in new project build outs, support of development and QA departments as they interface with hosted application models, and other application administration tasks.

Work experience/Roles and responsibilities
- Follow strict change control policies to adhere to organizational and client requirements.
- Support, monitor, test and troubleshoot problem reports for internal and external end-users
- Manage critical incidents and problems with appropriate urgency
- Participate in off-hour maintenance windows as needed to support a highly available application
- Communicate effectively with Design Engineering, Client Support, Management, and Software Development groups
- Document policies and procedures as they are defined and changed




- Application setup and administration.
- Being accountable for resolving the outage via workaround or permanent fix
- Ensuring all administration and reports are maintained and up to date, including contacts information, technical diagrams, post major incident reviews.
- Work closely with Problem Management to identify recurring or high-impacting incidents that requires further analysis and long-term solutions.
- Exceptional critical thinking and problem-solving ability
- Provide 24x7 on-call support within a team rotation.

Required Skills
- Min 8-10 yrs experience on Application and SRE support.
- Minimum 4 + years of working knowledge on AWS Services – Lamda, ECS, ALB, RDS, CloudWatch Insights, etc
- Support and administration on Kubernetes.
- Observability with creating Datadog alert/monitoring/Dashboards.
- Linux/windows sysadmin
- Prior experience in Application support and incident recov

📌 Senior Site reliability Engineer (Bengaluru)
🏢 London Stock Exchange Group
📍 Bengaluru