LONG DESCRIPTION

NOC ENGINEER

Location: Gurgaon / Hyderabad
Experience: 3–8 Years

About Us

Choosing Capgemini means joining a team that ensures seamless connectivity,
operational excellence, and superior customer experience through proactive
network monitoring and incident management. Be part of a cooperative
environment where you can build your expertise in Telecom and ISP operations
while supporting critical network and service platforms.

This role is responsible for real-time monitoring, incident detection,
troubleshooting, and operational support of network and service platforms. The
NOC Engineer plays a key role in ensuring network availability, SLA compliance,
and timely resolution of incidents by collaborating with internal teams,
vendors, and stakeholders.

KEY RESPONSIBILITIES

• Monitor network, service, and application platforms using enterprise
monitoring tools.

• Detect, acknowledge, and correlate alarms/events while performing initial
triage and impact assessment.

• Create, manage, and maintain incident tickets with accurate severity
classification, timelines,



and documentation.

• Troubleshoot network and service issues across routing, switching, access, and
application layers.

• Coordinate and manage P1/P2 incidents, including bridge calls, stakeholder
communication, and status updates.

• Escalate incidents to appropriate internal teams, vendors, and leadership to
ensure timely resolution.

• Collaborate with cross-functional teams to minimize service impact and restore
services efficiently.

• Ensure adherence to operational processes, SLAs, and incident management best
practices.

• Maintain accurate operational records and contribute to continuous service
improvement initiatives.

• Support network stability and service availability through proactive
monitoring and incident prevention activities.

TECHNOLOGY EXPOSURE

• Network Monitoring & ITSM Tools

• Routing, Switching & IP Networking

• DOCSIS, HFC, CMTS & Broadband Technologies

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📌 NOC Engineer (Gurugram)
🏢 Capgemini
📍 Gurugram