Job Type: Full-time

Job Title: Patient Care Executive - Online Dermatology Platform Location: Head Office, Sapat Global Health Private Limited (SGHPL), Mumbai Reports to: Clinic Manager/ Head - Medical Affairs Department: Medical Affairs Employment Type: Full Time Job Summary: The Patient Care Executive will engage with potential customers/patients who have shown interest in online dermatology services, guide them through available solutions (AI reports, prescriptions, video consultations), and convert them into paying customers, while ensuring a smooth, trustworthy patient experience with high customer satisfaction index. Key Responsibilities: ● Call and follow up with inbound leads (website/app users who initiated skin assessments) ● Educate patients about available services: o Free AI skin analysis reports o Paid dermatologist prescriptions o Video consultations with dermatologists ● Explain treatment benefits, timelines, and expected outcomes (without overpromising) ● Convert leads into paid consultations or prescription plans ● Guide users through app/website journey, including image upload and payment ● Address patient concerns related to skin conditions, privacy, pricing, and treatment efficacy ● Upsell relevant product packages (e.g., product baskets, follow-ups, skincare plans) ● Maintain accurate records in CRM (lead status, conversations, conversions)



● Coordinate with select patients to get testimonials to further build trust ● Coordinate with dermatologists/support team for seamless service delivery ● Ensure high patient satisfaction and retention Required Skills: ● Robust communication skills with a patient-first, empathetic approach ● Ability to simplify medical/skin-related information in layman terms ● Scientific sales and persuasion skills without being aggressive ● Confidence in handling sensitive topics (acne, hair loss, pigmentation, etc.) ● Basic understanding of skincare/dermatology concepts (training can be provided) ● Familiarity with CRM tools and tele-calling systems ● Multilingual ability (English + Hindi + regional language preferred) Preferred Education and Background: ● Science/ Pharmacy graduate (B Pharm/M Pharm) ● At least one year of experience in sales, telemedicine, healthcare, or wellness industry ● Prior exposure to dermatology/cosmetics/skincare is a plus Key Performance Indicators (KPIs): ● Turn Around Time (TAT) ● Lead-to-Conversion rate ● Revenue generated per agent ● Number of successful consultations booked ● Follow-up adherence rate ● Customer satisfaction score (CSAT) ● Number of customer testimonials ● Drop-off reduction in patient journey Do’s & Expectations: ● Build trust , not just sales ● Avoid making unrealistic treatment claims ● Maintain patient confidentiality and professionalism ● Focus on education + conversion , not hard selling Work Environment: ● Fast-growing digital health startup environment ● Target-driven with performance incentives ● Use of CRM, dialers, and patient management systems

📌 Patient Care Executive (India)
🏢 Sapat Global Health
📍 India