Educational Requirements

- Bachelor of Engineering
- Bachelor Of Technology
- Bachelor Of Comp. Applications
- Master Of Technology
- Master Of Engineering

Service Line

- Engineering Services

Responsibilities

- Advanced Workflows (uaa-awe) CRON workflows, STREAM workflows, Advanced Workflows (event-driven logic, timer-based qualification, alarm correlation)
- RACR rules development (uaa-med-fme) JavaScript-based alarm classification rules, problem Code assignment, severity overrides, RA-specific rule blocks
- Alarm management alarm lifecycle (raise/transparent/acknowledge), alarm correlation (RCA creation), soak timers, flapping detection, persistence qualification
- UAA integrations Kafka message production/consumption, Remedy API integration (ticket creation), API Gateway
- Python scripting Remedy integration scripts (advanced_trouble_ticket.py), Kafka consumer logic, payload construction
- RA (Resource Adapter) management RA certification, alarm/PM data collection, device onboarding
- UAA platform operations environment promotion (Lab Stage Production), UAA UI File Manager, workflow import/export, platform upgrades
- Database PostgreSQL queries against uaa-core-db (alarm history,



occurrence patterns

Technical and Professional Requirements:

- Linux administration RHEL-based systems, shell scripting, log analysis, process management
- Kubernetes / Rancher container orchestration, pod management (uaa-awe pods), deployment troubleshooting
- Kafka topic management, consumer groups, message schemas (JSON), troubleshooting message flow
- GitLab Git workflows, merge requests, branch management, CI/CD pipelines
- TrapStation SNMP trap collection and forwarding
- Networking fundamentals SNMP, ICMP, syslog, alarm protocols, understanding of telecom/ISP network elements
- Remedy/ITSM ticket lifecycle, creation, field mapping, API integration
- Telecom/ISP fault management background
- Jira workflow experience
- Agile Framework

Preferred Skills:

- Technology->Microsoft Technologies->Windows Workflow Foundation
- Technology->OpenSystem->Python - OpenSystem
- Technology->Agile Management->Agile Management Tools->JIRA
- Technology->Oracle Cloud->PaaS - Integration
- Technology->Integration->Confluent Kafka

📌 Workflow Engineer (Bengaluru)
🏢 Infosys
📍 Bengaluru