Head of Delivery & Operations

Experience: 15+ Years

Location: Chennai / Hybrid

About the Role

We are looking for a seasoned leader to drive delivery excellence, client success, operational effectiveness, and organizational growth across the company.

The ideal candidate will serve as a key member of the leadership team, working closely with the founders to build scalable delivery practices, strengthen customer relationships, drive business outcomes, support hiring initiatives, and develop future leaders within the organization.

This role requires a strong blend of delivery leadership, operational expertise, stakeholder management, people leadership, and business acumen. The successful candidate should be capable of managing multiple customer engagements, leading cross-functional teams, and driving organizational maturity while ensuring exceptional customer satisfaction.

Key Responsibilities

Delivery Leadership

- Own end-to-end delivery across all customer engagements.
- Ensure projects are delivered on time, within scope, and with high quality.
- Establish delivery governance, review mechanisms, and performance metrics.
- Drive delivery predictability, operational discipline, and customer satisfaction.
- Monitor project health, risks, dependencies, and escalations across accounts.
- Lead governance reviews with customers and internal leadership teams.

Client Management & Growth

- Build trusted relationships with customer stakeholders and leadership teams.
- Act as the primary escalation point for critical client concerns.
- Drive customer satisfaction and account retention.
- Collaborate with customers to understand business priorities and delivery expectations.




- Identify opportunities for account expansion and long-term partnerships.
- Support strategic customer discussions and executive reviews.

Operations & Organizational Growth

- Establish scalable operating models and delivery frameworks.
- Drive process standardization and continuous improvement initiatives.
- Improve organizational efficiency, productivity, and delivery effectiveness.
- Define KPIs, dashboards, governance models, and reporting structures.
- Ensure operational excellence across all business functions supporting delivery.

People & Leadership Development

- Build and mentor high-performing teams.
- Support hiring strategies and workforce planning initiatives.
- Partner with recruitment teams to attract and retain top talent.
- Develop future leaders, managers, and delivery leads.
- Foster a culture of accountability, ownership, collaboration, and continuous learning.
- Drive employee engagement and retention initiatives.

Strategic Leadership

- Partner closely with company leadership on strategic initiatives.
- Participate in business planning and growth discussions.
- Support organizational scaling and capability-building efforts.
- Provide recommendations on structure, processes, talent, and operational improvements.




- Help drive long-term business objectives and organizational success.

Required Qualifications

- Bachelor's or Master's degree in Engineering, Computer Science, Information Technology, Business Administration, or related discipline.
- 15+ years of experience in IT Services, Consulting, Technology Delivery, or Digital Transformation environments.
- Proven experience leading large delivery organizations and customer engagements.
- Experience managing multiple projects, accounts, and delivery teams simultaneously.
- Strong exposure to global customer environments.
- Experience in stakeholder management at senior leadership levels.
- Robust understanding of enterprise technology delivery, software development lifecycle, and digital transformation programs.
- Demonstrated experience in people management, workforce planning, and leadership development.

Required Skills

Delivery & Operations

- Delivery Management
- Program Management
- Operational Excellence
- Governance & Compliance
- Risk & Escalation Management
- Resource Planning
- Delivery Metrics & Reporting

Leadership

- Organizational Leadership
- Team Building
- Stakeholder Management
- Strategic Planning
- Decision Making
- Change Management
- Mentoring & Coaching

Business

- Customer Relationship Management
- Account Growth
- Business Planning
- Process Improvement
- Workforce Planning
- Service Delivery Management

Preferred Background

Candidates currently working as:

- Head of Delivery
- Delivery Head
- Practice Head
- Program Director
- Delivery Director
- AVP Delivery
- Senior Delivery Manager
- Transformation Leader
- Operations Leader

📌 Head of Delivery & Operations (Chennai)
🏢 Collaborative Mind
📍 Chennai