SCANTECH LASER PRIVATE LIMITED · 1 year ago

Location

SLPL - Mahape A-517

Department

Customer Success - SLPL

Salary Range

₹ 25,000 - ₹ 45,000 / month

Employment Type

Full-time

We are looking for a skilled and customer-oriented Field Service Engineer to handle installation, commissioning, preventive maintenance, and breakdown service for our advanced laser machines and automation systems.

This role involves extensive on-site support at customer locations, diagnosing mechanical/electrical/software issues, performing calibration, and ensuring high uptime and customer satisfaction.

Key Responsibilities

- Install, commission, and calibrate laser machines, CNC systems, and automated production equipment at client sites.

- Perform breakdown analysis and repairs – mechanical, electrical, and software faults.

- Conduct preventive maintenance and AMC (Annual Maintenance Contract) services.

- Train customer operators and technicians during machine handover and support visits.

- Ensure proper documentation – service reports, installation checklists, and customer feedback.

- Coordinate with in-house R&D; and design teams for root cause analysis and technical improvements.

- Maintain a service ticketing system via ERP/CRM for timely task resolution.

- Provide remote support and guidance when on-site service is not required.





- Escalate unresolved issues internally and follow up until closed.

Skills & Qualifications

- Diploma / BE in Mechanical, Electrical, Electronics, or Mechatronics Engineering.

- 1–5 years of experience in machine servicing / field installation preferred.

- Hands-on skills with:

- Electrical panels, drives, sensors, actuators

- PLC (Siemens / Delta), HMI, basic programming

- Pneumatics and mechanical assemblies

- Laser machines (Fiber / UV / CO₂) – a big advantage

- Basic troubleshooting on PC-based control software and CNC controller interface.

- Fluent in service documentation, customer interaction, and problem-solving.

Tools & Software

- ERP/ Service CRM (for job cards, reports)

- MS Excel / Word / Google Docs

- Basic familiarity with diagnostic tools (multimeter, software tools, calibration jigs)

Work Workplace & Travel

- 60–70% travel to client locations across India (and sometimes overseas)

- Travel, lodging, and allowances are company-paid as per policy.

- Off-site or remote support duty on rotation (for critical customers)

Perks & Benefits

- Competitive salary

- Daily travel allowance for field visits

- On-job training for lasers, PLCs, and system diagnostics

- Exposure to cutting-edge automation technology

📌 Field Service Engineer (Mahape)
🏢 Scantech Laser
📍 Mahape