- Make outbound calls to potential and existing customers to promote company Experience of services.
- Handle incoming calls and provide accurate information about Service’s, services, offers, and company policies.
- Generate leads through tele calling and follow up with prospective customers.
- Understand customer requirements and provide suitable product or service information.
- Maintain regular follow-ups with leads and customers to support conversions.
- Achieve daily, weekly, and monthly calling and lead-generation targets.
- Record customer details, call outcomes, and follow-up information accurately in CRM or company records.
- Handle customer queries, objections, and concerns in a skilled manner.
- Coordinate with the sales and marketing teams for lead conversion and customer follow-up.
- Maintain good customer relationships and represent the company professionally during every interaction.
Required Skills
- Good communication and interpersonal skills.
- Fluent in English and/or relevant local languages.
- Confident and polite telephone manner.
- Basic computer and MS Office/CRM knowledge.
- Good convincing and negotiation skills.
- Ability to work with targets and deadlines.
- Freshers can apply; prior teleselling or customer service experience is an advantage.