Job DescriptionRole: Executive / Senior Executive - Customer Service, Operations and Vendor Coordination NExperience: 1–4 years NLocation: Mumbai – Bandra / Goregaon preferred NWork Pattern: 50% Office / 50% Field NTravel: Required NReports to: Assistant/Deputy Manager / Senior Management NRole PurposenSupport customer communication, daily operations and coordination with vendors, manufacturers and suppliers. Excellent English, email-writing and follow-up skills are required. NKey Responsibilitiesn N Handle customer enquiries, complaints and resolutions. N Maintain customer-service records and escalate issues. N Draft customer, vendor and supplier correspondence. N Prepare internal updates and reports. N Maintain operational trackers and deadlines. N Coordinate with India-based and international stakeholders. N Obtain quotations and compare proposals. N Track samples, specifications, approvals, orders and deliveries. N Follow up on delays andescalate quality, pricing or delivery issues.



N Visit vendors and suppliers when required. NnEssential Skills Nn Excellent spoken and written English. N Robust professional email-writing and customer-service skills. N Excellent coordination and follow-up. N Excel / Google Sheets knowledge. N Attention to detail andtelephone etiquette. N Vendor communication and problem-solving skills. N Ability to multitask, work under pressure and travel as required. NnPreferred: Customer support, operations, procurement, F&B;, hospitality, logistics, e-commerce or D2C experience. NWork StylenCandidates should be: Nn Proactive, organised and ownership-driven. N Strong communicators with excellent follow-up. N Comfortable with changing priorities and cross-functional work. N Qualified, reliable and detail-oriented. N Willing to take responsibility beyond a narrow job description. N

📌 Senior Executive - Customer Support And Operations (Alibag)
🏢 HR Yaar
📍 Alibag