Job DescriptionThe SAP S/4HANA Functional Support Consultant is responsible for resolving functional issues escalated from the Level 1 Support team. The role focuses on detailed functional analysis, SAP configuration, root cause analysis, testing, minor enhancements, and ensuring secure business operations. The consultant collaborates closely with business users, SAP Basis, ABAP developers, and integration teams. NKey ResponsibilitiesnIncident & Problem Management Nn Resolve functional incidents escalated from Level 1 Support. N Perform detailed root cause analysis (RCA) for recurring issues. N Prioritize incidents based on business criticality and SLA commitments. N Coordinate with Level 3support when advanced expertise is required. N Maintain complete documentation of incident resolution activities. NnFunctional Configuration Nn Perform approved configuration changes within assigned SAP modules. N Validate business requirements and recommend SAP standard solutions. N Maintain configuration documentation. N Support organizational structure updates and master data corrections. NnChange & Enhancement Support Nn Prepare Functional Specifications (FS) for minor enhancements. N Review Technical Specifications prepared by ABAP developers. N Coordinate development,testing, and deployment activities. N Execute functional testing and support User Acceptance Testing (UAT). N Validate transports before production deployment. NnBusiness Process Support Nn Support end-to-end business processes across assigned SAP modules.



N Assist business users with process improvements and issue resolution. N Ensure compliance with SAP best practices. NnIntegration Support NSupport functional issuesrelated to integrations with: Nn SAP Fiorin Salesforce CRM N Darwin HRMSn TrackWise Digital eQMS N Third-party applications NnDocumentationn N Maintain Functional Design Documents. N Prepare Root Cause Analysis reports. N Update Knowledge Base articles. N Maintain Standard Operating Procedures (SOPs). NnContinuous Improvement Nn Identify recurring issues and implement preventive actions. N Recommend process optimization opportunities. N Participate in regression testing during upgrades and support packs. NnRequired Functional Knowledge NStrong expertise in one or more SAP S/4HANA modules: Nn FI / COn MM N SDn PPnQM N PMn EWM /WM NnTechnical Knowledge Nn SAP S/4HANA Configuration N SAP Fiorin Business Partner N Organizational Structures N Output Managementn Workflow N IDocs and Interfaces N Basic ABAP debugging N Transport Management NnRequired Skills Nn Strong analyticaland troubleshooting skills N Functional configuration expertise N Incident and problem management N Documentation skills N Stakeholder management N Effective communication NnKey Performance Indicators (KPIs) Nn SLA Compliance N Mean Time to Resolution(MTTR) N Root Cause Analysis Completion N Change Success Rate N User Satisfactionn Reduction in Repeat Incidents NnExperience:4–8 years of SAP Functional experience, including at least 2–3 years supporting SAP S/4HANA in a production environment.

📌 Sap S/4hana Functional Support Consultant (Kavant)
🏢 Concept Medical
📍 Kavant