Job DescriptionJob Description – Network Operations Lead NRole Overview: NWe are hiring a senior Network Operations Lead to oversee day-to-day managed services operations for enterprise network environments across clients. This role requires robust technical depth in networking technologies and a proactive, hands-on leadership style. NKey Responsibilities: Nn Lead L2 network support operations (routing, switching, firewall, VPN, SD-WAN). N Review team performance, guide on troubleshooting, and ensure operational SLAs are met. N Perform periodic healthchecks, configuration reviews, and drive network improvements. N Ensure adherence to network security and compliance best practices. N Coordinate with ISPs, clients, and cross-functional teams for issue resolution. N Validate incident tickets, changes, and problems; drive RCA and documentation.



N Work with the monitoring team to ensure relevant alerting and visibility. N Lead the onboarding anddocumentation of new clients. NnRequired Skills: Nn Strong technical expertise in: N Cisco, Juniper, Aruba, Fortinet, Palo Alto (firewalls, routers, switches) N Load Balancers (F5, Citrix) N SD-WAN, VPN, MPLS, BGP,OSPF N Experience with monitoring tools like SolarWinds, LogicMonitor, etc. N Exposure to NAC, NMS, wireless and security operations. N ITSM Technologies (JIRA, ServiceNow) awareness and usage. N Good understanding of ITIL-based operations and service delivery. N Excellent problem-solving and team management skills. N 8-10 years of relevant experience. N

📌 Network Operations Team Lead (Pune)
🏢 NCS Group
📍 Pune