Company Description Lladró is the success story of an iconic Spanish brand. A world leader in the design, manufacturing and distribution of porcelain art creations, Lladró is a unique mix of talent, audacity and meticulousness in the quest for excellence. In India, we operate through 9 exclusive Boutiques across metro cities.

Main Purpose Managing the day-to-day retail store operations of the Lladró boutique in accordance to brand standards. Improve commercial performance by increasing sales turnover and maximizing profitability. Primarily responsible for Retail Sales. The role will also involve Business Development and making Corporate Sales.

Key Responsibilities

- Achieve and exceed sales objective through effective sales strategies and execution.
- Deliver exceptional customer service and elevated in-store experience aligned with luxury brand standards.
- Ensuring consistent adherence to brand guidelines and VM standards.
- Lead, Coach and motivate the team to enhance the performance and drive sales growth.
- Develop strategies to acquire new customers and strengthen relationships with existing clientele.
- Build and manage the HNI client database ensuring accurate, updated and well-maintained customer information.
- Develop Project sales opportunities through robust engagement with interior designers and architects.




- Plan and execute weekly and monthly sales initiatives ,ensuring effective implementation and achievement of desired results.

Qualifications: Graduate/ Postgraduate – Degree / Diploma

Experience:6 plus years of retail sales operational experience with luxury / Premium Brands or the hospitality industry , including 3+ years in a managerial position.

Skills required:

- Organized & process oriented
- Brand Image Concerned
- Ability to write reports
- Self-starter with excellent communication and presentation skills
- Serious, proactive and can handle and deal comfortably in a multinational environment.
- Strong computer & analytical skills.

Behavioural competencies:

- Responds promptly to customer needs and solicits customer feedback to improve services
- Manages difficult or emotional customer situations
- Demonstrate attention to detail
- Ability to effectively present information & respond to questions from groups of managers, clients and customers
- Adhere to company policies & procedures
- Supports the organization's goals & values
- Commits to long hours of work when necessary to reach goals and completes tasks on time
- Meets challenges & resourcefulness
- Adapts to changes in the work environment
- Generates suggestions for improving work and develops innovative approaches and ideas
- Demonstrates accuracy and thoroughness Meets productiveness standards, completes work in a timely manner and strives to increase productivity.

📌 Store Director (India)
🏢 Lladró
📍 India