Role: IT IS_Service Desk

Exp: 3+ Years

Location: PAN INDIA

Client: MNC

Work Mode: 5 Days Work from Office(from Day One)

Payroll: Consign space Solutions

Job Description:

• Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills.

• Willingness to work in any shifts including night shifts.

• Accountable to answer customer requests and assisting customer either by email/chat or over the phone.

• Should be flexible for voice support.

• Ability to understand customer issue and troubleshoot to resolve it as an FCR.

• Must be a strong cross-team collaborator.

• Requires the ability to thrive in a demanding, rapid paced 24*7*365 operations support environment.

• Basic knowledge about Systems, backup and Network.

• Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's.

Technical Skills -

• Basic troubleshooting of Windows/Mac operating systems

• Understanding of networking basics (DNS, DHCP, TCP/IP)





• Experience with ticketing systems like Service Now(SNOW)

• Knowledge of Active Directory and user account management

• Familiarity with remote desktop tools

• Office 365/Google Workspace support

• Basic hardware troubleshooting (printers, laptops, desktops)

• VPN and remote access troubleshooting

• Basic understanding of ITIL processes

Soft Skills –

• Excellent verbal and written communication skills

• Strong problem-solving and analytical skills

• Customer-oriented mindset with patience and empathy

• Ability to work under pressure and handle multiple tasks

• Strong time management and organizational skills

• Team collaboration and interpersonal skills

Good to have:

• ServiceNow

• Agile Methodology

• Incident management

• ITIL Foundation Certification (or higher)

• CompTIA A+

📌 It Service Desk (Secunderabad)
🏢 CONSIGN SPACE SOLUTIONS PRIVATE
📍 Secunderabad