- Make outbound calls to customers to remind them of overdue payments.
- Follow up regularly and persuade customers to make timely repayments.
- Maintain accurate and updated records of customer interactions and payment status.
- Resolve customer queries professionally, ensuring a positive experience.
- Meet assigned daily, weekly, and monthly collection targets.
- Escalate complex or unresolved cases to the Collection Manager when necessary.
- Ensure strict adherence to company guidelines and regulatory compliance norms during all interactions.