Hiring: Associate Vice President (AVP) Account Management & Growth

Location: Chennai

Industry: Advertising / Marketing / Integrated Communications Agency

Experience: 18+ years

Level: Senior Leadership

About Us:

We are a fast-growing independent 360° creative agency partnering with some of the most

exciting brands across India and globally. We operate in a high-energy environment where

ambition, ownership, and execution matter as much as experience. We are looking for an individual who thrives in complexity, enjoys solving problems, and wants to accelerate their career by working directly with senior leadership on client growth, account operations, and business expansion. This is not a traditional account management role. It is a high-impact leadership position designed for someone who wants to build, influence, and eventually lead large client

portfolios and business functions.

Why This Role Exists

As ting continues to grow, senior leadership needs to spend more time on strategic growth,

new business, key client relationships, and building the future of the agency.

This role is designed to become the operational and strategic backbone of the account

management function—owning client delivery, resolving challenges, driving internal

alignment, and ensuring that teams and clients experience seamless execution.

The ideal candidate will not wait for direction. They will take ownership, solve problems

proactively, and become the person teams turn to before issues ever reach leadership.

Key Responsibilities

Client Leadership

• Drive day-to-day management of key client relationships across multiple accounts.

• Act as the primary escalation point for delivery, operational, and coordination

challenges.

• Build credibility and trust with senior client stakeholders.





• Ensure exceptional standards of servicing, responsiveness, and execution.

Business & Growth

• Identify opportunities for organic growth within existing accounts.

• Partner with leadership on upselling, cross-selling, and revenue expansion initiatives.

• Support new business efforts, pitches, and strategic opportunities.

• Contribute to agency-wide growth initiatives and business planning.

Operational Ownership

• Lead cross-functional coordination across creative, strategy, media, content,

production, and technology teams.

• Drive accountability, timelines, and quality across projects.

• Resolve challenges independently and proactively.

• Build scalable processes that improve efficiency and client experience.

Team Leadership

• Mentor and guide account management teams.

• Create a culture of ownership, accountability, and solution-oriented thinking.

• Handle internal and external stakeholder management with maturity and

composure.

• Enable teams to solve problems rather than escalate them unnecessarily.

What Success Looks Like

• Teams approach you first—not leadership—for operational and client-related

decisions.

• Client escalations are resolved before they become leadership concerns.

• Existing accounts demonstrate measurable growth and stronger relationships.

• Internal teams experience greater clarity, accountability, and execution efficiency.





• Leadership gains the bandwidth to focus on strategic growth initiatives.

What We're Looking For

Non-Negotiable Traits

• Exceptional ownership mindset.

• Strong problem-solving and decision-making ability.

• Entrepreneurial thinking with a bias for action.

• High levels of integrity, accountability, and professional maturity.

• Ability to remain composed and solution-focused under pressure.

• Solid communication and stakeholder management skills.

• Hunger to build, grow, and outperform expectations.

Preferred Background

• MBA or PGDM from a premier institution such as IIM, XLRI, SPJIMR, MDI, TAPMI,

Manipal, or equivalent Tier-1 business schools.

• Undergraduate degree in Engineering preferred, though not mandatory.

•15+ years of professional experience across client management, consulting,+

business operations, strategy, growth, or related functions.

• Prior advertising agency experience is welcome but not mandatory.

• Candidates from consulting, start-up, business operations, customer success,

category management, growth, or similar high-ownership environments are

encouraged to apply.

The Kind of Person Who Will Thrive Here

You are someone who:

• Takes responsibility before being asked.

• Brings solutions, not just problems.

• Enjoys navigating ambiguity and complexity.

• Learns quickly and adapts faster.

• Wants accelerated career growth based on performance, not tenure.

• Is motivated by building something meaningful and leaving a visible impact.

If you're looking for a role where you can influence clients, shape teams, drive growth, and

fast-track your leadership journey, we'd love to hear from you.

Interested candidates can share their CV, current CTC, expected CTC & notice period.

📌 Associate Vice President (Chennai)
🏢 The Job Shop
📍 Chennai