As an Artist Support Specialist with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists.
- Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat)
- Master TuneCore’s administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each current release
- Maintain a customer satisfaction score of 85% or higher
- Handle a high volume of requests, averaging 60+ tickets per day
- Work with external partners (DSPs, payment partners etc) to resolve issues for artists
- Identify and report technical bugs to our product teams
- Offer insights and ideas on process development to help optimize the team’s workflows
- Other duties as required by department leadershi
📌 Customer Care Representative (Mumbai)
🏢 Believe
📍 Mumbai
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