We are seeking an experienced Customer Support Representative to join our team in India. The ideal candidate will have a passion for helping customers and a proven track record in delivering excellent service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Resolve customer complaints and issues effectively and efficiently.
- Provide accurate product information and support to customers.
- Maintain a high level of customer satisfaction and retention.
- Document customer interactions and feedback in the CRM system.
- Collaborate with other teams to improve overall customer experience.
Skills and Qualifications
- 2-4 years of experience in customer support or related field.
- Strong verbal and written communication skills in English.
- Proficient in using customer support software and CRM systems.
- Ability to handle difficult customers with patience and empathy.
- Strong problem-solving skills and attention to detail.
- Familiarity with basic technical troubleshooting.
- Ability to work in a fast-paced workplace and manage multiple tasks.
Skills: Troubleshooting Skills, email etiquette , Time Management, Conflict Resolution, Product Knowledge, Data Analysis, crm software, customer advocacy, Technical Support
Experience: 2.00-4.00 Years
Education: Bachelor of Business Administration (B.B.A)
📌 Customer Support (Bengaluru)
🏢 Wroots Global Private
📍 Bengaluru
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