The Service coordinator is an Executive level-I in the Asian Paints Ess Ess Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team.
• To handle customer complaints and ensure resolution;
• Guiding Technicians for non-solvable complaints on their own.
• Visiting consumers site along with Technicians on random basis to understand their ways of working.
• Quality of complaint closure
• Extensive travel of 16-20 days in a month
• Managing Set of Technicians
• Market Visit - Dealer Visit and Consumer Site visit
• Plumber Meets - To brief on Function and Technicality of Recent Products on recently launched, on existing products - Product features - Collecting feedback and plumbers' requirement Shop Meets as per sales team requests in various towns of the division.
• Product Panel display - at distribution/dealer/sub-dealer's counter and at all show rooms - Allotting Technicians and monitoring the completion of this activity within the set SLA
• Training to SO – newly inducted
• Accompanying Sos in business meetings, whenever required
• He may be allotted any additional responsibility necessitated at the unit
• Job is transferable from one division to another division, as per company's requirement.
Preferred Candidates- Bath ware Industry/Division
Role: Customer Success, Service & Operations - Other
Industry Type: Retail
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other